How are payments made? 

Payments are made through Tipalti, a 3rd party that provide accounts payable and remittance services to enable us to pay our publishers efficiently.

 Tipalti sends out email notifications regarding payment statuses and if a publisher has edited any bank details.

 The description on your bank statement could vary depending on your location and preferred payment method, so please reconcile to the amount stated in the email.

What currencies can I be paid in?

 You can be paid in a choice of 120 global currencies. The following table shows the various payment methods and currencies available for each country.

All publisher earnings are calculated by default in USD. As a result, your CPM is set in USD as well.

You select a currency in which to receive a payment when you complete your information in the Ogury dashboard. If you select to receive payment in USD, EUR, or GBP then no currency exchange fees will apply to the amount remitted by Ogury. The exchange rate that will be used to convert to EUR and GBP from USD is the average monthly exchange rate of the relevant month, and the invoice will be displayed in this chosen currency.

Please note that If you choose to receive payments in a currency other than USD, EUR or GBP, your invoice currency will default to USD and exchange fees from Tipalti will be applied at a rate of 2.5% (for amounts over USD 5000, a lower rate of 1.9% will be applied). As a result, the final amount you receive will be different to the USD value shown in your invoice.

You must acknowledge that you take the risk of this exchange rate, the conversion fee, the payment processing fees (converted to local currency from USD amounts stated in the Payment method section(link)) and your own associated bank charges if applicable.

Why is the amount that I have received different from the amount stated in my invoice?

As mentioned in Section 6.3 of OED Publishers T&C’s , payment processing fees will be applied as per the payment method chosen, which is as follows:

More information on the different payment methods can be found in the Payment method article. Please also note the fee structure above is quoted in USD, however the equivalent will be applied to the currency of your choice, e.g EUR or GBP.

Another reason for the amounts being different than the amount stated on the invoice is if you choose to be paid in a currency other than USD, EUR or GBP. Details are explained in the What currencies can I be paid in? 

Why do some invoices have Bank Charges on it and some don’t?

Previously Exclusive Demand Invoices included bank charges , which were 3% of revenue up to and including $650 per month (max of $20 per month). Publisher revenue greater than $650 per month would have a $20 banking charge deducted as standard. However, there were no payment processing fees.

From October 2019, Ogury was able to decrease bank fees, due to favourable agreement with our payment processing partner. . Additionally, as a part of the new agreed better rates, each publisher would incur different payment processing fees, depending on the payment method - hence it was not possible to keep the old consistent bank charges formula for each and every publisher.

Therefore, Ogury has put a stop to bank fees deductions on the invoices, and started applying a payment processing fee instead.

All invoices prior to October 2019, had bank fees deductions. Starting from October 2019, there are no more bank charges as a result.

If for e.g. you have validated any past invoices along with your October 2019 invoice and have incurred both bank fees deductions on your invoices and a payment processing fees, please contact your Account Manager regarding this. If you have not been assigned with an Account Manager yet, please contact success-usa@ogury.co (if you are based in Americas), or success-emea@ogury.co (if you are based elsewhere).

How are my earnings calculated?

 Exclusive demand payments are made to the publishers on the basis of the impressions served in their mobile Assets, multiplied by the eCPM (effective CPM)

What if I add more Assets to my account, how will reporting change?

Payments are made on a per account basis, so the earnings for these additional Assets will be added together with your original Assets and one consolidated payment will be made.

Why haven’t I received my payment? 

There could be several reasons why you have not received payment. The most common reasons are:

• Incorrect Bank Details - Incorrect Account Number/IBAN, BIC Code or Beneficiary Name. Tipalti would have tried to process payment using the bank details provided and if not successful, you would receive a notification explaining the reason why payment could not be processed
• Invoices not validated not validated on time – As mentioned previously, even though Ogury operates a self-billing arrangement, we require you to validate invoices which dictates the timing of the payment. If invoices are not validated in the month following when the revenues were earned, then payment will be delayed

Please contact your account manager or : success-usa@ogury.co (if you are based in Americas), or success-emea@ogury.co (if you are based elsewhere) for any payment related queries.

When will I get paid?

Ogury’s payment terms are Net60, provided the invoice is validated in the month following the one when the revenues were earned. For example, for September earnings, the Invoice is made available in early October, provided it is validated in the Ogury platform in October - then the payment will take place at the end of November. However, if it is validated later, for example in November, the payment will take place later, e.g at the end of December.

 So if you have received payment in November, it would be for invoices sent in the month of October.

Where can I find my invoices?

 Ogury operates a self-billing platform, but we require that you validate your invoices to confirm your acceptance. To validate your invoice, you need to proceed to the invoices information section to see the pending invoices (if any) and click on the validate button once you have reviewed all the information in the invoice.

You can find your past invoices under ‘Sent Invoices’. For any invoices before October 2015, please  contact your account manager. If you don’t have one and are based in the Americas please contact success-usa@ogury.co, or success-emea@ogury.co if you are based elsewhere.

I have changed my bank, and need to update my information

 Payments are processed around the 21st of every month so that the earnings can reach the publisher on time. Please ensure that you change your bank details before this date so that any earnings (if eligible) are sent to the new bank details.

To change this, please follow the same procedure in the Bank details section.

I changed my bank account/VAT number but the invoice still reflects old information

When an invoice is still in the pending stage, it will reflect the most up to date bank details and VAT information as per the information in Tipalti and VAT number input in the platform. Once an invoice has been sent, it cannot be modified. 

So if you have sent the invoice and changed your bank details shortly after, payment will be processed as per the new bank details but the invoice would still reflect the old information. It is always recommended to change your information before sending any invoice.

Payments are processed around the 21st of every month so that they reach your bank account every month on time, so if you have changed your bank details anytime on or after that date or want confirmation of the new details, please contact your account manager immediately.

Similarly with the VAT number, once an invoice has been sent and if you have changed your VAT information, the new information will not be reflected in the invoice. Please contact your account manager for any related questions.

Why can’t I change my name?

Once a publisher has signed up to Ogury dashboard, the name field is set as non-editable as the expectation is that Ogury will continue working with the same individual or corporation for the near future.

If however, there is a need to change for a reason like the ones below, please contact your account manager or success:

• Change in the name of the company (documentation needs to be provided to verify this)
• Trade sale to another individual or corporation

Please contact your account manager or : success-usa@ogury.co (if you are based in Americas), or success-emea@ogury.co (if you are based elsewhere) to get this changed.

Why do I get email notifications about payments? I want to change this

The contact email entered when completing your bank details in "My bank info" section is the email provided will be the one used to send notifications regarding change in payment details, payment processing notifications etc.

To change it, you have to go log in to your Ogury dashboard, then select "Intelligent Monetization" in the left menu, and then clicking on "Access Intelligent Monetization".

You will then be redirected to another tab and you can change the email by clicking on ‘My Bank Info’.

I am not live with Exclusive Demand anymore and want to be paid for my earnings but I have not met the $50 threshold

Please contact your account manager or : success-usa@ogury.co (if you are based in Americas), or success-emea@ogury.co (if you are based elsewhere) to get this done.

I cannot find the answer to my question, who can I speak to about this?

Please contact your account manager or : success-usa@ogury.co (if you are based in Americas), or success-emea@ogury.co (if you are based elsewhere) for any further queries.